Office of the Ohio Consumers' Counsel

Multiple Choice

1. Which of the following items does not appear on your local telephone bill?
   a. Conservation Rider
   b. Federal Universal Service Fee
   c. Line charge
   d. All of the above
2. Which of the following items must appear on your local telephone bill?
   a. Account number
   b. Total monthly service costs
   c. Total local, state, and federal charges
   d. All of the above
3. Which of the following fees and charges do not appear on your local telephone bill?
   a. Long-distance charges
   b. Features such as voice mail and Caller ID
4. It is important to read your bill for which of the following reasons?
   a. To make sure you are charged the right amount
   b. To ensure that you have not been crammed or slammed
   c. To be familiar with the fees and charges typically on your bill
   d. All of the above

True or False

5. Every customer with traditional home telephone service must pay the Universal Service Fee.
   True
   False
6. If you receive a disconnection notice for non-payment, you must pay all local and long-distance charges in order to avoid losing service.
   True
   False
7. Not all of the fees that the telephone company charges are mandated by the government.
   True
   False

Matching

Match the following local telephone companies to the number of Ohio counties in which they serve customers. (One letter will be used twice)

8. Windstream (formally Alltel)
   a. 45 b. 6 c. 2 d. 80 e. 29 f. 53
9. AT&T Ohio
   a. 45 b. 6 c. 2 d. 80 e. 29 f. 53
10. Verizon
    a. 45 b. 6 c. 2 d. 80 e. 29 f. 53
11. Embarq (formally Sprint)
    a. 45 b. 6 c. 2 d. 80 e. 29 f. 53
12. Cincinnati Bell Telephone
    a. 45 b. 6 c. 2 d. 80 e. 29 f. 53
13. CenturyTel
    a. 45 b. 6 c. 2 d. 80 e. 29 f. 53
14. Chillicothe Telephone
    a. 45 b. 6 c. 2 d. 80 e. 29 f. 53