Office of the Ohio Consumers' Counsel

HEAP, PIPP & Lifeline Multimedia Video Clips

Each clip will open in a new window, both Windows Media & Quicktime formats are provided. Audio clips can be burned to a CD using the Windows Media Player.

Overview & Home Energy Assistance Program

• Windows Media Video(14.5MB, Total time: 9:22)
• Windows Media Audio (1.4MB, Total time: 9:22)
• Quicktime Video (20.4MB, Total time: 9:22)

Percentage of Income Payment Plan

• Windows Media Video (5.3MB, Total time: 3:37)
• Windows Media Audio (.6MB, Total time: 3:37)
• Quicktime Video (8MB, Total time: 3:37)

Telephone Lifeline

• Windows Media Video (4MB, Total time: 2:57)
• Windows Media Audio (.4MB, Total time: 2:57)
• Quicktime Video (6.3MB, Total time: 2:57)

Supplemental Update for the "Stay Connected" Video Information [PDF]

OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.

You may seek assistance with utility complaints from the Public Utilities Commission of Ohio: 800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General at 800-282-0515.