Office of the Ohio Consumers' Counsel

How to pay off your PIPP balance

Natural gas customers of Columbia Gas of Ohio, Dominion East Ohio and Vectren Energy Delivery of Ohio will have an opportunity to reduce or eliminate their Percentage of Income Payment Plan (PIPP) balance. The PIPP program allows income-eligible customers to pay a percentage of their income towards their monthly natural gas bill year-round. Any remaining account balance is carried over each month and the amount owed continues to accumulate.

With this program, if a PIPP customer:

  • Pays the PIPP amount on time and in full each month for one year, the company will reduce the PIPP balance that the customer had at the beginning of the 12-month period by 33 percent.
  • Pays the PIPP amount on time and in full each month for 24 months, the company will forgive 50 percent of the remaining balance.
  • Pays the PIPP amount on time and in full each month for 36 months, the company will eliminate the entire debt.

After participating in the program for three years, if the customer continues to pay the PIPP amount on time and in full, the company will forgive the customer’s entire debt following each 12-month period. If at any time a customer misses a payment, he or she must start the process again and pay on time (by the due date) and in full for one year before the company will reduce the PIPP balance by 33 percent.

Remember to pay the PIPP amount each month even if the actual bill is a lower amount.

Customers can contact their natural gas company toll free for more information at:

  • Columbia Gas of Ohio
    1-800-344-4077
  • Dominion East Ohio
    1-800-362-7557
  • Vectren Energy Delivery of Ohio
    1-800-909-7668
Consumers with utility questions can contact the Office of the Ohio Consumers' Counsel toll free at 1-877-PICKOCC(1-877-742-5622) Monday through Friday between 8 a.m. to 5 p.m or online here.

To order an 11 x 17 poster or brochures on this topic please e-mail your request to outreach@occ.state.oh.us.
Please Note:

OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.

You may seek assistance with utility complaints from the Public Utilities Commission of Ohio:
800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General
at 800-282-0515.

Information believed accurate but not guaranteed.
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