Office of the Ohio Consumers' Counsel
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Ohio's Residential Utility Customer Profile
Impact on utility customer service:
Among the list of Ohioans' top household expenses are utility payments. Electricity, natural gas, water and telephone services are included among the critical costs of living requirements.
Utility service is a necessity and, given these hard economic times, more customers are struggling to maintain service. The OCC plays a vital role in advocating for affordable service.
Factors affecting Residential Utility Customers in Ohio
OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.
You may seek assistance with utility complaints from the Public Utilities Commission of Ohio:
800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General
at 800-282-0515.
Office
of the Ohio Consumers’ Counsel - Your Residential Utility Consumer
Advocate 10 West Broad Street, Suite 1800, Columbus, Ohio 43215-3485
1-877-742-5622 (toll-free in Ohio) or 614-466-8574
Contact us
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The Office of the Ohio Consumers' Counsel is an equal opportunity employer and provider of services.