Office of the Ohio Consumers' Counsel

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Message from the Consumers' Counsel:

Knowing safety tips and consumer rights can help during summer power outages

During the summer, the last thing consumers want to think about is being without electricity. The Office of the Ohio Consumers' Counsel (OCC) brings information to residents about their rights and tips for staying safe during a power outage.

All outages should be immediately reported to the electric company, but be aware that during widespread outages it may take time to talk directly to a representative. However, consumers should be able to report the outage through the electric company's automated telephone system. In addition, those who cannot reach the utility may call the OCC's Consumer Response Center toll free at 1-877-PICKOCC (1-877-742-5622) for information.

During the outage, unplug major appliances that are power sensitive and could be damaged, such as computers and televisions, to protect them from a possible power surge when the power is restored. In Ohio, consumers are not entitled to credits for the time that their service is out.

Some consumers may consider purchasing a generator if they experience long, frequent outages. When purchasing a generator, discuss the following factors with a salesperson:

• Price
• Type of fuel needed to run the generator
• Amount of time it can run
• Types of uses, such as appliances, sump pumps or home security systems

No matter which type is purchased or how the generator is used, several safety tips should be followed.

• Never exceed the rated capacity listed on the generator. The capacity is typically measured in watts. Consumers should find out the wattage used by the appliances they wish to run off the generator. With a 4,000 to 5,000 watt generator, consumers can typically run a refrigerator, sump pump, furnace fan and several lights.

• Start the generator with the largest appliance first, then add additional items one at a time.

• Generators should never be used inside the home or an attached garage due to carbon monoxide build up. Carbon monoxide is an odorless, colorless gas that can be fatal. To be made aware of carbon monoxide build up, have at least one carbon monoxide detector that has battery backup so it continues to work even when the electricity is off.

Consumers can call the OCC toll free at 1-877-PICKOCC (1-877-742-5622) with any questions about their rights relating to a power outage.

 

Best regards,

Janine L. Migden-Ostrander