Office of the Ohio Consumers' Counsel

Dominion Changing Natural Gas Buying Practices

Beginning in October, Dominion East Ohio customers who have not chosen an alternative natural gas supplier will see a change on their monthly bill. This change involves the Gas Cost Recovery rate, the current rate that customers pay for natural gas, being replaced with the Standard Service Offer. The Office of the Ohio Consumers’ Counsel (OCC) provides the following information to help consumers understand why this is occurring.

Information from the OCC

• Dominion Choice and Service Offers FAQ
• Rate Changes for Dominion Customers (removed)
• Consumers’ Counsel Will Monitor Dominion Auction Process Closely
  
• Consumers’ Counsel: Winning Dominion Bid May Benefit Consumers

Information from Dominion East Ohio

Consumers should have received much of the following information from Dominion about the changes.

• August Customer Connection Newsletter
• Bill Insert
• Q&A
• NYMEX Knowledge Can Help Customers Make Good Energy Choices

Here is a copy of a sample bill that illustrates the Standard Service Offer as it appears on your bill.

Natural gas choice information

• Comparing Your Energy Choices
• Gas Choice 101

OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.

You may seek assistance with utility complaints from the Public Utilities Commission of Ohio: 800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General at 800-282-0515.