Office of the Ohio Consumers' Counsel

Verizon customers:
Your voices were heard

Action

The Office of the Ohio Consumers' Counsel (OCC) encouraged residential consumers and community organizations to voice their opinions about the Verizon-Frontier merger. Consumers expressed their thoughts at six local public hearings and through letters to the Public Utilities Commission of Ohio (PUCO).

Result

The merger approved by the PUCO considered consumers' concerns and made improvements. Specifically, the agreement requires Frontier to:

  • Deploy broadband facilities in 85 percent of Verizon's current Ohio service area by the end of 2013 based on a plan to be developed by Frontier, the OCC and PUCO staff;

  • Cap basic local telephone rates at their current levels until broadband deployment reaches 85 percent;

  • Invest in service upgrades in each of the next three years;

  • Submit reports detailing the company's annual service performance, including how it handles outages; and

  • Allow the OCC and PUCO staff to monitor the transition of Verizon customers to Frontier's operations.

Thank you to residential consumers, community groups and local public officials for helping the OCC make a difference.

Please Note:

OCC has had to cancel many of its services, including its consumer call center, due to recent budget cuts. We realize you may continue to need assistance with your utility services. OCC's website provides free access to publications and resources.

You may seek assistance with utility complaints from the Public Utilities Commission of Ohio: 800-686-7826. For complaints about non-utility related services, you may call the Ohio Attorney General at 800-282-0515.

Information believed accurate but not guaranteed.
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